We TRANSFORM MARKETING & MEDICAL OPERATIONS.

We help customers address big challenges arising from the changing life sciences landscape. These include transforming sales & marketing operations, improving regulatory compliance, leveraging large scale digital production to reduce cost and using technology to transform HCP, patient and customer engagement; sales training effectiveness; digital asset management; and patient health outcomes.

outcomes we deliver for lifesciences

  • Improve customer engagement effectiveness

  • Reengineer creative digital production to reduce cost and increase TAT

  • Improve sales training effectiveness and learning retention

  • Improve productivity across the product lifecycle

  • Ensure regulatory compliance and accuracy

  • Improve patient outcomes

The Modern Alternative To Sales Force Era Customer Engagement For Life Sciences


Indegene Omnipresence is a modern customer engagement and management solution for life sciences manufacturers to replace CRM and SFA solutions that were built for the sales force era. Sales force era solutions were designed for a linear customer journey largely driven by sales force office visits supplemented by a few digital and remote communications. Customer engagement has rapidly evolved towards a more complex and seamless combination that looks more like a web than a linear journey. With more compliant omnichannel ways to engage everywhere, with simplification and automation in critical supporting operations of digital content generation as well as data management, and with modern AI driven intelligent tools, Omnipresence helps replace the ineffective linear journey of the sales force era with a paradigm that can be a source of digital advantage for life sciences.

Built on Microsoft Dynamics 365 CRM and the larger Microsoft business applications suite including Office 365 productivity, Azure cloud services, Cortana Intelligence, and the LinkedIn professional network, Omnipresence modernizes customer engagement across all these areas. A flexible, multi-tenant, cloud-based platform that is scalable, globally available, secure, Omnipresence helps make currently unstrategic and transactions oriented CRM/SFA spends a source of digital competitive advantage instead.

How Omnipresence Modernizes Customer Engagement

Customers expect to be able to engage with life science manufacturers, the same way they do with other industries.

Learn more about our omnichannel capabilities

The typical content development cycle is 8-10 weeks and that just doesn’t jive with modern life.

Learn more about how we optimize content creation

It's time to embed insights throughout the customer journey.

Hear about how we have simplified the generation of insights using machine learning and AI

The way of the future rests with bots, AI, Cortana Intelligence, and Azure Machine Learning.

Watch Sanjay Virmani, EVP, Indegene discuss the importance of these capabilities

Our Solutions

Patient Engagement Solutions

Indegene partners with clients to deliver innovative services that drive patient behavior to improve medication adherence and enhance patient engagement. Clients realize enterprise-level productivity benefits by the use of capabilities such as CRM technology, contact center infrastructure, and application of emerging technologies like AI telephony.

Multichannel Marketing

Indegene helps simplify, optimize, and integrate multiple channels of communication to help achieve higher levels of HCP engagement for marketing, sales, as well as medical functions.

Patient Enablement Solutions

Indegene deploys innovative learning, patient portals, social media, mobile apps; and tools to inform, educate, and enable patients to make better healthcare decisions and reduce patient non-adherence.

Brand Solutions

Indegene partners with clients to accelerate the performance of their brand in different stages of its lifecycle through improved stakeholder engagement, more effective product launches and better use of clinical and communication

Creative Digital Production

Indegene specializes in creative de-coupling services that offers life science organizations multi-lingual, multi-format digital factories for brands to realize enterprise scale cost and productivity benefits.

Commercial Analytics

Indegene partners in scale with clients to enhance Competitive Intelligence, Health Economics and Outcomes Research, Information and Knowledge adoption, Data Analytics and Forecasting, and Multi-channel Marketing.

HEALTH ECONOMICS OUTCOMES RESEARCH

Indegene partners with the life science industry and research partners to deliver real-world outcomes and evidence. Indegene has access to claims and medical record data through its partnerships with health plans, health systems, and provider networks.

Training Solutions

Indegene helps clients transform Training and L&D using Instructional Systems Design (ISD), world-class adult learning methodologies, innovation, cost effectiveness, deep domain knowledge, and state-of-the-art technology solutions.

Medical Solutions

Indegene Medical Affairs practice works with leading life science organizations to improve effectiveness of Scientific Meeting Services, Congresses, MSLs, Medical Information Management, Medical Reviews, and end-to-end Publication needs.

Clinical Data Management

Innovative technology-enabled clinical data management solutions

Regulatory and Safety

Indegene's Extended Enterprise Models facilitate organizations achieve their regulatory/safety goals. Our portfolio includes safety and Pharmacovigilance Services, Clinical Regulatory Writing and Technical Non-Regulatory Writing.

Packaging, Artwork and Labeling

Indegene helps clients leverage a globally scalable and efficient Packaging, Artwork and Labeling Services (PALS) hub that combines clinical insight, artwork production rigor, and scalability-benefits.

Business Technology

With Clinical, Technology and Product expertise, Indegene helps life science CIO offices address enterprise-wide challenges in the areas of SMAC, multi-channel marketing, digital asset management, clinical trial analytics, training, and L&D.

Promotional/Medical Review & Approval Solutions

Indegene offers full-spectrum of promotional/medical review solutions to pharmaceutical and other lifesciences organizations. Indegene has modular solutions including medical review (technical and nominated signatory), editorial services ...