Indegene Omnipresence is a modern customer engagement and management solution for life sciences manufacturers to replace CRM and SFA solutions that were built for the sales force era. Sales force era solutions were designed for a linear customer journey largely driven by sales force office visits supplemented by a few digital and remote communications. Customer engagement has rapidly evolved towards a more complex and seamless combination that looks more like a web than a linear journey. With more compliant omnichannel ways to engage everywhere, with simplification and automation in critical supporting operations of digital content generation as well as data management, and with modern AI driven intelligent tools, Omnipresence helps replace the ineffective linear journey of the sales force era with a paradigm that can be a source of digital advantage for life sciences.
Built on Microsoft Dynamics 365 CRM and the larger Microsoft business applications suite including Office 365 productivity, Azure cloud services, Cortana Intelligence, and the LinkedIn professional network, Omnipresence modernizes customer engagement across all these areas. A flexible, multi-tenant, cloud-based platform that is scalable, globally available, secure, Omnipresence helps make currently unstrategic and transactions oriented CRM/SFA spends a source of digital competitive advantage instead.
Learn more about our omnichannel capabilities
Learn more about how we optimize content creation
Hear about how we have simplified the generation of insights using machine learning and AI
Watch Sanjay Virmani, EVP, Indegene discuss the importance of these capabilities
Indegene partners with clients to deliver innovative services that drive patient behavior to improve medication adherence and enhance patient engagement. Clients realize enterprise-level productivity benefits by the use of capabilities such as CRM technology, contact center infrastructure, and application of emerging technologies like AI telephony.
Indegene helps simplify, optimize, and integrate multiple channels of communication to help achieve higher levels of HCP engagement for marketing, sales, as well as medical functions.
Indegene deploys innovative learning, patient portals, social media, mobile apps; and tools to inform, educate, and enable patients to make better healthcare decisions and reduce patient non-adherence.
Indegene partners with clients to accelerate the performance of their brand in different stages of its lifecycle through improved stakeholder engagement, more effective product launches and better use of clinical and communication
Indegene specializes in creative de-coupling services that offers life science organizations multi-lingual, multi-format digital factories for brands to realize enterprise scale cost and productivity benefits.
Indegene partners in scale with clients to enhance Competitive Intelligence, Health Economics and Outcomes Research, Information and Knowledge adoption, Data Analytics and Forecasting, and Multi-channel Marketing.
Indegene partners with the life science industry and research partners to deliver real-world outcomes and evidence. Indegene has access to claims and medical record data through its partnerships with health plans, health systems, and provider networks.
Indegene helps clients transform Training and L&D using Instructional Systems Design (ISD), world-class adult learning methodologies, innovation, cost effectiveness, deep domain knowledge, and state-of-the-art technology solutions.
Indegene Medical Affairs practice works with leading life science organizations to improve effectiveness of Scientific Meeting Services, Congresses, MSLs, Medical Information Management, Medical Reviews, and end-to-end Publication needs.
Innovative technology-enabled clinical data management solutions
Indegene's Extended Enterprise Models facilitate organizations achieve their regulatory/safety goals. Our portfolio includes safety and Pharmacovigilance Services, Clinical Regulatory Writing and Technical Non-Regulatory Writing.
Indegene helps clients leverage a globally scalable and efficient Packaging, Artwork and Labeling Services (PALS) hub that combines clinical insight, artwork production rigor, and scalability-benefits.
With Clinical, Technology and Product expertise, Indegene helps life science CIO offices address enterprise-wide challenges in the areas of SMAC, multi-channel marketing, digital asset management, clinical trial analytics, training, and L&D.
Indegene offers full-spectrum of promotional/medical review solutions to pharmaceutical and other lifesciences organizations. Indegene has modular solutions including medical review (technical and nominated signatory), editorial services ...